Delivery & Returns

Delivery Partners & Timeframes

At Cahlah, we ship all orders using trusted delivery services - Australia Post. We’ll choose the most efficient option based on your location to ensure your order arrives as quickly as possible.

Standard post delivery times typically range from 2 to 7 business days within Australia, depending on your location.

Express Post delivery times typically range from 1 to 3 business days within Australia.

For more detailed delivery estimates and service updates, please visit: Australia Post

Dispatching Information

If your order is placed before 3 p.m. on a business day, we will dispatch it the same day.

For orders placed on the weekend, they will be dispatched on the next business day.

How Your Order Works

Returns

Your satisfaction means everything to us at Cahlah- we want you to feel great about your purchase. but if it’s not quite right, you can easily book your return online within 7 days.

You’ll have a few options:

• Exchange your item for something else
• Return it for store credit
• Request a refund to your original payment method

Please note: Return shipping costs are the responsibility of the customer.

If your order was delivered in multiple packages, each one will have a separate return label, as postage is paid individually for each shipment.

Exchange Policy

If you'd like to exchange an item, please note that postage costs for both the return and the delivery of the new item will be the responsibility of the customer.

If there is a difference in price between the original item and the new one, any additional payment will need to be covered by the customer.

Need to Return an Item?

If you need to request a return, please email us at shop@cahlah.com.au . Our team will respond within 24–48 hours.

You’ll receive a return form to complete, which will include uploading photos if your item is faulty or damaged.

Return Requirements

To be eligible for a return, the product must be:

Return Processing

Once we receive your returned item, your return will be processed within 7 days.

Please note: We do not accept returns for change of mind.

FAQs

Most delayed parcels arrive within 5 business days after their expected delivery date.

If your delivery is taking longer than expected, please review the checklist below before submitting an enquiry.